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Hybrid work

AI in the workplace: IT teams are entering a new era


May 8, 2023


June 20, 2023

Using AI in the workplace is not a recent practice that appeared when ChatGPT came to be. Human Resources (HR) teams have utilized artificial intelligence systems like chatbots for years. Yet, the arrival of new powerful AI tools at the beginning of 2023 shook the world of work.

HR professionals are not the only ones benefiting from AI. Every department can take advantage of this technology to become more efficient and productive. IT teams have a lot to gain by working with AI. From coding to data security and automation, artificial intelligence creates a whole new scope of possibilities. 

🤖 Are robots going to replace human workers? Should you count on AI systems to do all your tasks in the future? We’ve analyzed in detail the most common uses, benefits vs. downsides, and consequences of using AI at work. Here is what we have observed and learned. 

How can AI support IT teams?


One of the best advancements in technology is automation. Letting robots do the repetitive operations saves time and enables employees to focus on more important aspects of their jobs. But with the rise of generative AI tools, we are reaching a new level. IT experts can optimize complex processes while reducing the risk of human error. For example, developers can use AI to complete or fix code. By working with artificial intelligence to code, they can execute more tasks in a shorter time and with fewer keystrokes. Code completion resources using AI include Tabnine, GitHub Copilot, Visual Studio IntelliCode, PyCharm, and AIXcoder.

2 developers sitting at their computer coding

Data analysis

Artificial intelligence also makes it much easier for IT employees to analyze data. AI tools can go through a significant amount of data, more than the human brain ever could. Data analysis is a complex process that takes time. IT team members who work with AI can treat more data in less time, increasing their efficiency and productivity. They are then more likely to pinpoint a new market trend ahead of your competitors. They can also notice any particular customer behavior, for example.

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Data Security

Cybersecurity is a very hot topic for IT teams. Artificial intelligence also has an interesting role to play in this sector. AI systems can detect potential threats or data leaks. Moreover, combining advanced algorithms with machine learning helps AI increase data protection and systems security. This is a key support for IT teams working with AI. These tools can then either send an alert message through an automated notification or directly block any suspicious IP address.

data security image

Software development

Taking all of the previous insights into account, AI can revolutionize software development. It assists IT teams in automating time-consuming tasks like code review and testing. It also allows more time for innovation and creativity. Moreover, AI can identify potential security threats and recommend solutions. This results in more secure and reliable software. IT teams can quickly improve their software development processes, reduce costs, and deliver higher-quality products. Ultimately, they have a significant advantage in the market.

What are the pros and cons of AI in the workplace?

The benefits of AI in the workplace

Working with AI improves performance

Like in all other parts of the organization, working with AI helps improve efficiency and productivity in the IT department. Workers can get the boring, time-consuming, and repetitive tasks done using technological resources based on AI and automation. It gives them the opportunity to focus on meaningful and more complex operations and provide a better outcome.

Using AI in the workplace reduces the risk of human error

AI systems can digest and analyze vast amounts of data quickly and accurately without getting tired or making mistakes. They can also identify patterns and anomalies that may be difficult for humans to detect, improving the reliability of decision-making processes. This can lead to increased productivity and efficiency in the workplace.

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artificial intelligence written with a typewriter

Teaming up with robots makes your business available and productive 24/7

Another major advantage of working with AI is that robots don’t sleep or take time off 🦾.

Day and night, they work for you and your team members. The perfect example is the use of chatbots. They can answer your customers’ questions and try to solve their issues anytime. As we were also talking about data earlier, AI tools can also continue collecting and analyzing data outside of human working hours. There are plenty of ways that AI can help your business remain available and productive at all times!

Using AI tools improves decision-making

In many ways, AI helps workers to make decisions. It can help with sales, reaching out to more prospects through LinkedIn automation. Or it can help removing barriers. For instance, the fact that AI doesn’t have emotions or a human perspective can sometimes be positive. It avoids emotional choices and ensures that the decision is based only on facts. For example, it is a solution to prevent discrimination in recruitment or career development processes. Working with AI can therefore enhance DEI in the workplace

The downsides of working with AI

Working with AI requires learning how to combine conventional expertise and computer skills

Some people might need some time to adapt and learn how to utilize AI in their daily tasks. On one side, the success of AI systems relies on their combination with human expertise. On the other side, employees need this type of technology to work more efficiently, increase their skill set, and have time to focus on more meaningful assignments. Therefore, you can’t expect your staff to work with these modern tools and get the most out of them without proper training.

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Giving more space to AI in the workplace might make some jobs obsolete

Implementing AI in the workplace can make some jobs obsolete because AI can automate repetitive and mundane tasks that were previously done by humans, such as data entry or basic customer service. This can lead to job displacement and the need for workers to reskill and adapt to new roles that require more complex skills and human interaction.

Using AI technology reduces creativity and lacks a human touch

AI algorithms are designed to follow specific rules and patterns based on the data they are trained on. They lack the emotional intelligence and intuition that humans possess, which can lead to a lack of originality and innovation in the output. However, when AI is combined with human input and expertise, it can enhance creativity and bring a unique perspective to a task or project. This is one of the main reasons employees and robots need to work as allies, not enemies.

man with colourful paint and dirty paintbrushes

How are AI systems transforming IT jobs?

The use of AI resources implies reviewing IT teams’ ways of working

To make the most out of AI, IT employees must also adjust their way of working. They should consider AI as a team member instead of a replacement to work “hand in hand” and increase their abilities. This means involving AI in the entire software development lifecycle, from design to testing, and using it to improve processes and outcomes continuously. 

IT teams should also be provided with the necessary infrastructure and training to support AI integration and ensure that ethical and regulatory considerations are addressed. By adapting their way of working, IT teams can fully embrace the benefits of AI and stay ahead in a rapidly evolving technology landscape.

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AI in the workplace can boost risk-taking behaviors and innovation 

AI in the workplace can boost risk-taking and innovation by reducing the fear of failure. AI can simulate scenarios and test ideas in a virtual environment. This allows teams to try new approaches and take risks without the consequences of real-world failures. AI can also provide insights into emerging trends and consumer behavior, revealing new opportunities for innovation. By leveraging AI in these ways, companies can foster a culture of experimentation and creativity, leading to breakthroughs that would not have been possible with traditional means. This gives organizations a competitive edge by rapidly adapting to changing market conditions and customer needs.

man writing on a glass wall

The impact of AI on the job market

A Zippia article, “37% of Americans are worried about automation displacing them from their jobs”. And yes, using Artificial Intelligence will make some job positions obsolete. However, the rise of AI will create more jobs than it will remove. According to the Future of Jobs Report from the World Economic Forum, 85 million jobs will disappear due to automation and AI by 2025. Yet, the same source reveals that 97 million career opportunities will emerge from this sector. In other words, AI is about to reshuffle the world of work completely. Companies that reject the idea of using this technology will shoot themselves in the foot. Consequently, upskilling and reskilling employees are crucial measures to consider for all businesses. 

Workplace technology plays a major role in daily tasks. Working with AI requires everyone, including IT teams, to rethink their way of working. Getting proper training helps to maximize the advantages of introducing AI in the workplace and minimize the downsides. The use of artificial intelligence will indeed lead to the suppression of certain jobs. But it will create even more. It is an opportunity for humankind to widen their skill set, find more purpose in their careers, and let robots do the rest. 

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AI in the workplace: IT teams are entering a new era

Paulyne Sombret

Paulyne is a highly respected expert in hybrid work. She's known for her writing on sustainability in the hybrid office, flexible work models, and employee experience. With a strong background in content and SEO, her work explores the exciting trends and latest news in the world of work.

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