Steve Jobs said: "Great things in business are never done by one person; they're done by a team of people". At deskbird, we could not agree more and many companies start to also realise the power people can have when brought together. Teamwork fetches so many positive outcomes, the most important one for an organisation is to be successful. As a business, you have a lot more chances to grow and be successful by building a collaborative workforce than by letting people work in silos. Now, imagine what can happen if you don’t only encourage people from the same department to perform together but also create cross-functional teams. What does it mean? What are the advantages of a team working cross-functionally? This is what we are going to talk about in this article. Say goodbye to the old hierarchical working structure and welcome a more people-centric approach that may totally change the vision of your way of working!
What does a cross-functional team mean?
A cross-functional team is a group of employees from different departments working together on a common project. For some of you, this is nothing new. If you are a small business, you might even use this concept without even being aware of it. However, the more your company grows the more silos can appear.
The goal of creating a collaborative workforce is to avoid isolation and gather workers with complementary sets of skills to achieve a shared goal together.
In practice, this means you create a group of diverse people with one person from each functional area of your company for example. This way, instead of having different teams working on the same project but separately, one leader represents each department. Consequently, all of them are then performing collaboratively on the same project. This way of working creates many positive outcomes for your employees as well as for your business. Let’s discover the benefits of a cross-functional team.
➡️ Are you interested in new ways of working? Read our recent article about flexitime.
What are the advantages of a collaborative workforce?
Shorter and faster communication - working closely together makes communication a lot easier between every department working on the project. The share of ideas, doubts or information is smoother and miscommunication issues are minimised. Connectivity is the keyword here.
Employees sometimes may minimise the missions of other departments, working together help them appreciate the roles of their colleagues from other areas.
With a collaborative workforce, people get the chance to discover how their colleagues are working, what their job consists of and why both their tasks are important to achieve their common goal.
This motivation to perform towards the same purpose, while better understanding the responsibilities of others, enhances a better team alignment.
Employees are working in cohesion following the same plan and all looking in the same direction. In addition, promoting a more collaborative culture instead of a hierarchical model helps people to share their ideas more freely and therefore increases creativity.
Flow of creativity
Allowing employees from various backgrounds, and with different personal as well as professional experiences, to work together can create amazing outcomes. When always working with people of the same field (marketing, sales, data, customer service, etc.), team members may sometimes struggle to think out of the box and find new ideas. Discussing with colleagues that have a totally different way of seeing things can lead to amazing ideas.
Engagement and performance
Being part of a cross-functional team enhances the feeling of recognition, appreciation and connection to one another. Employees are more engaged and, as engagement is strongly linked with productivity, their performance also increases.
Moreover, even though hybrid work has more pros than cons, isolation and lower engagement can be some of the disadvantages of this working model. Creating a collaborative workforce is a great way to overcome this issue.
Development of leadership skills
Thanks to this working approach, every employee can get the chance to learn leadership skills. Cross-functional team leadership encourages them to discover different aspects of this role such as the importance of communication, collaboration, prioritisation, conflict resolution, etc. It is a great way to bring value to every employee’s skill set.
Positive conflict resolution
Not agreeing should not be seen as negative. We are all different and may have different points of view about how things should be done. This is actually the biggest strength of the idea of making people perform together and having a diverse team with various backgrounds is a great advantage for a company. Raising ideas and issues can actually help a project to evolve and succeed even more. Obviously, this has to be done in a constructive and positive manner.
How to make this concept work?
Gather your best talents for this project
According to the project, some of your employees may be a better match than others. Of course, you need to take into account their professional skills but don’t forget their hobbies, values and personality.
In each department, pick the person that fits the best for this project and your cross-functional team. For instance, you want to become a more sustainable company and you know that Martin is spending all his free time learning about how we could help our planet? He could be a perfect match for this project!
Create and share a clear guideline to all the team members
Bringing all expertise together is a powerful strategy. However, in order for everybody to be aligned and know in which direction to go, you need to create a guideline they can always refer to. As each person and department may have their own way of working, this helps your team to work in cohesion and understand what their next common goals are.
Choose the communication tools that will answer your team’s needs
Since Covid-19 has entered our lives, many businesses have adopted a hybrid working model and are enjoying the positive aspects of this concept. However, one of the downsides of more flexibility in the workplace can be the decrease in communication. For a collaborative workforce, this can get really tricky. Therefore, providing the best communication tools is key for this concept to succeed.
Encourage the use of terminology that everybody understands
A very important point to share with your teams when making them work collaboratively is to use vocabulary that other team members understand. Quite often, people are so used to a certain terminology that they may not realise that what is clear and obvious for them is sometimes not for others. One of the main aspects of cross-functional leadership is to make sure everybody is included and understand what is being discussed.
Make a detailed plan and timeline schedule
People working collaboratively don’t only need to know what their common goal is but also what are the steps to reach it. Thus, one of the few downsides of a cross-functional team is the risk of working aimlessly without knowing how to reach their objective. Therefore, making a detailed plan and a timeline schedule is a very important point to support your team with their project.
Embrace an agile way of working
There is no road without bumps. One of the most powerful aspects of this way of working is its ability to adapt to change. People from different backgrounds and with various skill sets are more able to bounce back by finding solutions and being creative. A company that wants to evolve following the trends of the future of work has to be agile. Not only as technology and digitalisation are constantly improving but also because to be ready to overcome any unplanned matter.
In conclusion, letting knowledge flow between top talents is a powerful way to elevate your workforce as well as your business. Therefore, working with cross-functional teams is going to be a crucial element for business in the upcoming years. How do you imagine the future of work? How is your organisation adapting to the new ways of working? Stay up to date and learn how to embrace the new ways of working by subscribing to our newsletter.