When internal solutions don't scale no more: Nexters
Success stories

When internal solutions don't scale no more: Nexters

Office spaces
5
Employees
700+
Industry
Gaming
Customer since
Sep 9, 2024

Meet

Valeriia Tsikunova and Evelina Trofimova from Nexters

Nexters, a global gaming company with over 700 employees, has been at the forefront of embracing hybrid work since July 2020. With five offices worldwide, Nexters needed a flexible and efficient solution to manage their growing hybrid workplace. Valeriia Tsikunova, Head of Office Management, and Evelina Trofimova, Senior Office Manager, played pivotal roles in ensuring a smooth transition to a more dynamic and employee-friendly office environment.

Challenge

As Nexters expanded, their internally developed booking system, initially designed for specific use cases, couldn’t scale as fast to meet new requirements. Updating office layouts was time-consuming, sometimes resulting in outdated information.

As our company grew, it became clear that we needed a system that allowed us to make changes quickly.

Solution

After carefully assessing nine potential solutions, Nexters selected deskbird for its flexibility, ease of use, and ability to update floor maps instantly. The mobile app and Slack integration were additional key features that met their employees' needs, making it easier for them to book spaces on the go.  

In particular, the 'Repeat booking' feature and mobile application have been well-received, making bookings more accessible and convenient for our team," shares Valeriia.

To ensure smooth implementation and onboarding for users, Nexters' office management team took several steps, including comprehensive communication through Slack, creating user manuals, and setting up feedback channels. This proactive approach helped employees adapt quickly to the new system, ensuring minimal disruption to their work.

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deskbird stood out not only because it met all our requirements but also because of its transparent billing system, which only charges for active users.

Evelina Trofimova

Senior Office Manager, Nexters

Impact

The introduction of deskbird has significantly improved the efficiency of Nexters' office management. The office management team can now independently administer the booking system, make instant changes to floor maps, and provide employees with up-to-date information, enhancing their overall work experience.

We wanted to have a smooth migration from one system to another, so thanks to extensive administration features, our office management team was able to choose a suitable time frame and transfer all employee bookings from the old system to deskbird without disrupting anyone's work.

Immediately after implementing deskbird, the office managers took proactive steps to ensure employee satisfaction and smooth adaptation. They created an anonymous feedback form, addressed additional questions, developed an FAQ page, and established a dedicated Slack channel for deskbird-related inquiries. The team also utilized Slack to communicate the new system's features, ensuring no one was left out.

This thorough approach has resulted in positive feedback and active use of deskbird by Nexters' employees, underscoring the success of the implementation and the improved workplace experience.

When internal solutions don't scale no more: Nexters

Nexters' journey with deskbird showcases how adopting the right hybrid workplace solution can transform office management, improve employee satisfaction, and support a global company's growing needs. Thanks to deskbird, Nexters has enhanced its operations and set the stage for future growth and innovation.

deskbird is a booking system with great potential, seamlessly integrating into our daily office life and simplifying our processes.

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